Technical Issues:

In the event of display malfunctions due to technical failures, we offer refunds or credits on a prorated basis, calculated based on the remaining days of your campaign.

Proration Policy:

Refunds for early cancellations are non-refundable. Any credits issued will be calculated based on the unused portion of your service.

Force Majeure:

Refund requests due to unforeseen circumstances (such as natural disasters or major disruptions) will be reviewed on a case-by-case basis, with decisions made at our discretion.

Payment Terms:

All fees paid are non-refundable and are governed by the terms outlined in the service contract.

Communication:

To request a refund or credit, you must notify K Media DOOH within 60 days of your campaign's start date for the issue to be considered.

Refund Process:

If approved, refunds will be processed within 60 business days, returned to the original payment method.