Technical Issues:
In the event of display malfunctions due to technical failures, we offer refunds or credits on a prorated basis, calculated based on the remaining days of your campaign.
Proration Policy:
Refunds for early cancellations are non-refundable. Any credits issued will be calculated based on the unused portion of your service.
Force Majeure:
Refund requests due to unforeseen circumstances (such as natural disasters or major disruptions) will be reviewed on a case-by-case basis, with decisions made at our discretion.
Payment Terms:
All fees paid are non-refundable and are governed by the terms outlined in the service contract.
Communication:
To request a refund or credit, you must notify K Media DOOH within 60 days of your campaign's start date for the issue to be considered.
Refund Process:
If approved, refunds will be processed within 60 business days, returned to the original payment method.